Healthcare Workflow Automation Intelligent Automation Services

Intelligent automation services utilize advanced technologies like Artificial intelligence, Machine Learning ML) and Robotic Process Automation (RPA) to streamline business processes, optimize workflows, and enhance operational efficiency across various industries. This includes the healthcare industry, finance, manufacturing and more.

Yes. In fact, after an initial 60–90-minute consultation we can give you an approximate estimate on ROI that you can realize from intelligent automation.  We’ve led numerous healthcare automation engagements such that we have established baseline ROI data that can be applied to your situation.

Additionally, once we engage in doing Discovery sessions we can build a self-funding intelligent automation roadmap.  Here’s a recent example:

Easy. Contact us to schedule a 60-to-90-minute consultation to help you determine the best way to start or scale your intelligent automation program..  Following consult, we will be able to provide you with an ROI and estimate for implementation.

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Think of intelligent automation as a new and innovative technical capability within your organization.  With any new technology it requires a plan that centers around proven value and adoption. 

We’ve helped most all of our clients scale automation by doing the following:

• Identify initial healthcare workflow automation opportunities that will deliver significant value.  
• Quickly design and implement automations and prove the ROI.
• Identify other early adopter business units throughout the rest of the organization.
• Create standardized and repeatable automation components.
• Mature the supporting infrastructure, performance monitoring and train internal teams.

The best way to ensure a sustainable healthcare automation program is to build and maintain an Automation COE.  Our Automation COE typically includes the following pillars:some text

• Standards - Establish enterprise-wide standards that promote a best-practices approach to creating high-quality, impactful, and reusable automation solutions.
• Support - Provide tools and resources that enable self-directed and consistent delivery of robust and manageable automation solutions.
• Advocacy - Promote the established standards and build a client-focused culture that embraces and advocates automation across the organization.
• Innovation - Drive transformation through a continuous cycle of automation maturity and innovation.

Yes. We offer a full range of support, from managing a few individual automations to fully running your automation operations. Four Points Health can offer support on-demand as needed or can provide you with 100% outsourced services. Here are the key support components:

• Software Procurement & Provisioning
• Infrastructure Set-Up, Management & Maintenance
• Operations Management
• Automation Break / Fix
• Automation Performance & Reporting

Four Points Health uses AI to expand automation capabilities.  Simply put, AI can make automation smarter and “situationally aware,” while recognizing process errors, multiple variables, exceptions, etc. as well as situations when it needs to ask a human for help or approval.

Artificial intelligence, or AI, is technology that enables computers and machines to simulate human intelligence and problem-solving capabilities. Intelligent Automation, or IA, is process automation added to AI to make data and analytics actionable.  We leverage algorithms from analytics models to teach automations via Machine Learning, or ML, so they can recognize process variations and take corrective action when moving through the process. For example – An Intelligent Automation can recognize and correct a CPT code while processing a claim, then make the change to the claim, submit it and avoid a potential denial or delayed reimbursement.

The Four Points Health IA Cycle shows how AI is added to automation and continually improves intelligence with each cycle rotation.

AI (Artificial Intelligence) plays a crucial role in intelligent automation by enabling systems to learn, adapt, and make decisions autonomously. AI-powered solutions like natural language processing and machine learning models enhance process optimization, predictive analytics, and personalized customer experiences.

Robotic Process Automation (RPA) is a key component of intelligent automation services. It involves configuring software robots to automate repetitive tasks, such as data entry and transaction processing, leading to increased efficiency and productivity for healthcare organizations.

Healthcare workflows such as admissions, insurance claims processing, discharge, medical coding and billing, appointment scheduling and management, and insurance pre-authorization can operate with minimal human intervention. Robotic Process Automation (RPA) can validate, generate and process these documents. Automating these tasks significantly saves time and resources.

Workflow automation in healthcare streamlines patient data and medical records and processes through technology, improving efficiency and reducing manual labor. This reduces administrative tasks, and bolsters healthcare systems and overall patient care.