Four Points Health provides a clear understanding of Intelligent Automation (IA), sometimes also referred to as cognitive automation. This sophisticated technology is primarily powered by three key elements:
- Artificial Intelligence (AI): Which simulates human intelligence processes, allowing systems to learn, reason, and self-correct.
- Business Process Management (BPM): A systematic approach to making an organization's workflow more effective, efficient, and adaptable.
- Robotic Process Automation (RPA): An application of technology that configures computer software or a 'robot' to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.
The primary aim of IA is to streamline and scale decision-making processes across an organization. By simplifying complex processes, freeing up valuable resources and enhancing operational efficiencies, IA significantly improves both patient care and employee experience. The end result is an overall enhancement of the patients' experience and a boost in employee satisfaction, fostering a more productive and harmonious workplace environment.